Flowers Tooting Bec - E-commerce Terms & Conditions

Introduction

Welcome to Flowers Tooting Bec and our online flower delivery service. These Terms & Conditions apply to all orders and purchases made through our e-commerce platform for delivery across Tooting Bec and surrounding areas. Please read these terms carefully before placing an order, as they outline the agreement between you ('the customer', 'you', 'your') and Flowers Tooting Bec ('we', 'us', 'our'). By continuing to use our services and placing an order, you signify your acceptance of these Terms & Conditions.

About Us

Flowers Tooting Bec specialises in providing bespoke and ready-made floral arrangements for delivery in Tooting Bec and nearby localities. We aim to offer high-quality flowers and an efficient online ordering process for all customers within our delivery zones.

Order Process

1. Browsing & Selection: To purchase from Flowers Tooting Bec, browse our online shop and select the desired floral arrangements or products. Product details, prices, and availability are displayed on each product page. Images are for illustrative purposes and actual bouquets may differ due to seasonal availability.

2. Cart & Checkout: Once you have chosen your items, add them to your basket and proceed to checkout. You will be asked to provide necessary details, including recipient’s name, delivery address, message card, and any particular instructions for the flowers (such as preferred delivery times, subject to our delivery options).

3. Confirmation: After providing all required information, review your order prior to payment. Upon submitting your order, you will receive an order summary. This summary is an acknowledgement, not an acceptance, of your order.

4. Acceptance: An email or on-screen confirmation is issued once payment is completed and the order has been accepted by us. We reserve the right to decline or cancel orders if required (for example, if a product is unavailable, or if there are issues with payment or delivery areas).

Payments

1. Payment Methods: Flowers Tooting Bec accepts various secure electronic payment methods as listed at checkout, which may include major credit and debit cards and select e-wallets. All payments are processed in British Pounds (GBP).

2. Payment Authorisation: Full payment is required at the time of placing your order. Your order will not be accepted or processed until a successful payment has been received by us. We use secure third-party payment processors to ensure the safety and confidentiality of your payment details.

3. Pricing: All product prices include VAT (where applicable) and are clearly displayed on our website. Delivery charges, if applicable, are specified at checkout prior to final submission of your order.

4. Invoicing: Once your payment has been received and your order confirmed, you will receive an electronic receipt or invoice for your records. Please double-check your order confirmation for accuracy. Discrepancies should be reported promptly.

Delivery Policy

1. Delivery Areas: Our flower delivery service covers Tooting Bec and selected surrounding areas. Before placing your order, please confirm that the recipient’s postcode falls within our delivery range. If your requested delivery address is outside our coverage, we may be unable to process your order.

2. Delivery Times: We offer standard delivery slots based on operational capacity. While we strive to accommodate preferred delivery times, they cannot be guaranteed, particularly during peak periods such as holidays, Valentine’s Day, or Mother’s Day.

3. Delivery Process: Bouquets and arrangements are delivered by our in-house team or trusted couriers. If no one is available at the delivery address, we will attempt to leave the flowers with a neighbour, leave them in a safe place (as instructed by you, where possible), or return them to our shop for re-delivery as arranged. You are responsible for ensuring the recipient’s availability or specifying an appropriate delivery window/address.

4. Incorrect Addresses: Please verify all delivery details before finalising your order. We cannot accept responsibility for late or failed deliveries due to incomplete or incorrect address information supplied by the customer.

Order Amendments and Cancellations

1. Amendments: If you need to make a change to your order (for example, recipient details or delivery address), please contact us as soon as possible. Amendments may be possible if your request is received before the order has been prepared or dispatched. While we will endeavour to accommodate your changes, we cannot guarantee amendments once processing or delivery has commenced.

2. Cancellations: Cancellations may be accepted if received before the floral arrangement has been prepared. To cancel, please notify us promptly after placing your order. Once the order is being prepared or is out for delivery, cancellations cannot be guaranteed. For cancellations made in compliance with these terms, a full refund will be processed within a reasonable timeframe.

3. Non-Delivery Due to Incorrect Details: No refunds can be provided for non-delivery due to incorrect or insufficient recipient information provided by the customer.

4. Unavailability of Items: In rare circumstances where an ordered item becomes unavailable (for example, due to seasonal supply), we will contact you to arrange a suitable replacement of equal value or provide a full refund if a substitution is unacceptable.

Returns and Refunds

1. Perishable Nature: As flowers are highly perishable, we do not generally accept returns, except where the product is damaged in transit or defective upon arrival. If you believe your order is unsatisfactory or not as described, please notify us on the day of delivery with photographic evidence, and we will review your complaint.

2. Remedies: Where, at our discretion, flowers are found to have been delivered in unsatisfactory condition or otherwise fail to meet the description, we will offer a replacement bouquet, resend the order, or issue a refund. Please note, we cannot be liable for issues reported outside the day of delivery, as we cannot guarantee the care taken after delivery.

Product Information and Substitutions

While we strive to keep our website accurate and up-to-date, all images, descriptions, and prices are provided in good faith. Due to the seasonal and perishable nature of flowers, substitutions may be necessary. If specific flowers are unavailable on the day of delivery, we reserve the right to substitute with blooms of equal or greater value and similar style, ensuring that the arrangement maintains the intended appearance.

If a significant change is necessary, we will attempt to contact you to discuss alternatives. Lack of response may require us to proceed with a suitable substitution to avoid delivery delays.

Liability

1. Limited Liability: Our liability to you in relation to any order is strictly limited to the purchase price of that order. We are not responsible for indirect or consequential losses arising out of (but not limited to) delays, non-delivery, or the replacement of products pursuant to these Terms & Conditions.

2. Uncontrollable Events: We shall not be liable for any failure or delay in the performance of our obligations as a result of circumstances beyond our reasonable control, including but not limited to, acts of God, inclement weather, industrial disputes, supply chain disruptions, or transportation delays.

3. Website Use: While we strive to maintain a secure and accurate website, we cannot warrant that our website, its content, or service will be free from errors, viruses, or interruption. Your use of the website is at your own risk.

Customer Obligations

By placing an order, you warrant that:

• You are legally capable of entering into binding contracts.
• You are at least 18 years old.
• The recipient’s details supplied are accurate and correct.
• You have authority to use the payment method selected.

Privacy and Personal Data

Your privacy is important to us. Personal data supplied during the order process is handled in line with our Privacy Policy and is used solely for processing, delivering, and fulfilling your order. We do not share your delivery data with third parties except as necessary for order completion (e.g., for logistics partners).

Governing Law and Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the English courts for any disputes arising out of or relating to your use of our website or any orders placed through Flowers Tooting Bec.

Changes to Terms & Conditions

We reserve the right to update or amend these Terms & Conditions at any time. Any changes will be posted on the website and apply to future orders upon publication. It is your responsibility to review these terms prior to each purchase.

General

If any term or provision of this agreement is found to be unlawful, invalid, or unenforceable, such term shall to the extent required be severed from the agreement and shall not affect the validity and enforceability of the remaining terms.

These e-commerce Terms & Conditions apply to all online flower delivery customers in Tooting Bec and the surrounding areas currently serviced by Flowers Tooting Bec.

If you have any questions about these Terms & Conditions, please refer to our customer service page or contact us directly for clarification.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Tooting Bec, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Tooting Bec.

For assistance with orders, returns or account queries, please fill out the Contact Us form.