Returns, Refunds and Complaints at Flowers Tooting Bec
Our Commitment: Fresh Flowers Guarantee in Tooting Bec
At Flowers Tooting Bec, we pride ourselves on providing the freshest flowers to households and businesses across Tooting Bec and the local area. Every bouquet is hand-selected and arranged with the highest attention to quality and beauty. With our Fresh Flowers Guarantee, you can trust your floral gift will arrive bursting with life and fragrance, every time.
Damaged-on-Arrival Policy
We understand how disappointing it can be if your flowers arrive in less-than-perfect condition. Should your flowers be damaged on arrival, please contact us as soon as possible. We recommend doing this on the day you receive your order. Where possible, include a clear description of the issue and, if convenient, photos to help us resolve the matter swiftly. Our team will carefully review your case and aim to provide a resolution that restores your confidence in our service.
Freshness Window
For every bouquet, arrangement, or floral gift sent from Flowers Tooting Bec, we guarantee freshness for a minimum of five days from delivery. With proper care, many blooms will last even longer, enhancing your space or delighting your loved ones. If you believe your flowers did not meet our freshness standards within this window, please get in touch so we can investigate and offer a suitable solution.
Refund and Replacement Options
Your satisfaction is paramount. If your flowers have arrived damaged, failed to meet our freshness guarantee, or you have a valid concern about your order's quality, we offer two straightforward options:
- Replacement: We can arrange for a fresh replacement bouquet or item to be delivered at the earliest opportunity, subject to availability.
- Refund: If you prefer, you may choose a full or partial refund, depending on the nature of the concern.
Our team will guide you through the process and ensure your request is handled promptly and fairly. Please note that solutions will be tailored to your specific situation to provide the best customer outcome.
How to Make a Complaint
If you have experienced any issues with your order or service, we are here to help. We encourage you to outline your complaint in detail, including your order number and a clear description of the problem. Our team is dedicated to resolving every matter with care, respect, and professionalism. After submitting your complaint, you can expect a response from us as soon as possible, as we prioritise speedy and fair resolutions for every customer.
A Local Florist You Can Trust
Flowers Tooting Bec is proud to be the trusted florist for countless residents and businesses throughout Tooting Bec. Our returns, refunds, and complaint processes are designed with your needs and peace of mind in mind, reflecting our commitment to service excellence. Your satisfaction is at the heart of what we do, and we look forward to brightening your day with the highest quality flowers and outstanding customer care.
