Privacy Policy for Customers – Flowers Tooting Bec

Our Commitment to Your Privacy

At Flowers Tooting Bec, we are dedicated to protecting your privacy and ensuring that your personal data is handled securely and transparently. This Privacy Policy explains how we collect, use, store, and protect personal data of customers placing orders from Tooting Bec and the surrounding districts in accordance with the General Data Protection Regulation (GDPR).

Scope of This Policy

This Privacy Policy applies to all customers of Flowers Tooting Bec who place orders, either online, by phone, or in person, for delivery within Tooting Bec and the neighbouring districts. It explains our data practices in relation to the products and services offered to you.

What Personal Data We Collect

When you place an order with Flowers Tooting Bec, we collect specific information to fulfil your order and provide the best possible service. The types of personal data we collect may include:

  • Identity Data: Name, delivery address, and contact details (such as telephone number)
  • Order Details: Details of your flower order, gift messages, delivery instructions
  • Payment Information: Transaction details and payment confirmations (processed through secure third-party providers; card details are never stored by us)
  • Correspondence: Communications with us regarding your order or customer service inquiries
  • Technical Data: Information about your interaction with our website (such as IP address, browser type, and cookies as necessary for site functionality)

Lawful Basis for Processing Your Data

We process your personal data based on the following legal grounds as defined by the GDPR:

  • Contractual Necessity: Most data we collect is necessary to enter into or fulfil our contract with you (for example, processing your order and arranging delivery).
  • Legal Obligations: In some cases, we are legally obliged to retain certain records for tax, accounting, or regulatory compliance.
  • Legitimate Interests: We may process certain data for our legitimate business interests, such as improving our services and handling customer complaints, provided these interests do not override your rights.
  • Consent: If we rely on your consent (for example, for marketing beyond what you have purchased), you may withdraw it at any time.

How We Use Your Information

We use the data collected for the following purposes:

  • Processing and delivering your flower orders
  • Facilitating payment and refunds where necessary
  • Communicating with you regarding your order
  • Improving our products, services, and website functionality
  • Complying with legal requirements and resolving disputes
  • Sending you service-related updates if required

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy and to comply with legal and regulatory obligations. Typically, order information is retained for up to seven years to comply with financial and tax record-keeping requirements. After this period, data will be securely deleted or anonymised. If you have provided consent for marketing, your contact details will be kept until you opt-out or withdraw your consent.

Data Processors and Sharing Information

To process your order efficiently, we may share limited data with selected third-party processors, for example:

  • Payment service providers for secure processing of transactions
  • Delivery partners who help us deliver your flowers in Tooting Bec and nearby districts
  • IT service providers who maintain our website and data storage systems
  • Professional advisers (accountants, legal consultants) where strictly necessary

All third-party processors are required to comply with GDPR and must only process your data as instructed by us, maintaining appropriate security measures. We do not sell, lease or trade your personal data for marketing or any unrelated purposes.

Security of Your Personal Data

We have implemented technical and organisational measures to safeguard your information from loss, misuse, unauthorised access, disclosure, alteration, or destruction. These measures include secure servers, access controls, and appropriate staff training. Despite our efforts, please note that no data transmission over the internet can be guaranteed as entirely secure.

Your Rights Under GDPR

As a data subject, you have the following rights in relation to your personal data:

  • Right to Access: You may request confirmation and access to your personal data that we hold.
  • Right to Rectification: You can request corrections to inaccurate or incomplete personal data.
  • Right to Erasure: You may request the deletion of your personal data when it is no longer required or where we have no lawful basis to retain it.
  • Right to Restrict Processing: You can ask us to temporarily restrict the processing of your personal data in certain circumstances.
  • Right to Data Portability: You may request that your data be provided in a structured, commonly used, and machine-readable format.
  • Right to Object: You may object to processing based on legitimate interests.
  • Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time.

To exercise any of these rights, a written request must be made. We will respond without undue delay and within the timeframes set by GDPR.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices or legal requirements. Any significant changes will be communicated clearly on our website. Customers are advised to review this policy periodically.

Contact and Complaints

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact the Flowers Tooting Bec team using the contact methods available on our website or at our store. If you have concerns about our use of your data, you may also lodge a complaint with the UK supervisory authority for data protection. We are committed to resolving issues promptly and transparently.

Thank you for trusting Flowers Tooting Bec with your personal information. We value your privacy and strive to ensure your data is handled responsibly and with respect.